Pre-arrival Information

Photo by Spiritual Angels

Pre-arrival information

We look forward to welcoming you to St Ives, but due to the on-going pandemic some things are a little different and we need to explain the steps we have taken to prepare your property, as well as some handy recommendations on keeping safe whilst on holiday.

Extra property precautions

From 5th January 2022, our check in time is 4 pm and check out is 10 am. Keys will be accessible from key safes, most of which will be placed at the property itself. Full details of these check-in arrangements will be sent to you on your final balance email when you have paid in full.

We have prepared a guide for you to read before your arrival. This includes information on the extra steps we have taken to make sure the property is ready for you and advice on how you can prepare for your holiday. To read our guide, click here.

The look of your holiday property may also be a little different. In accordance with the new industry guidelines, some shared, high-touch items will have been removed including but not restricted to books, DVDs, toys, throws, scatter cushions, ornaments and non-essential kitchen equipment.

Photo by Simon Godfrey

Useful tips on how to prepare before you travel

Food shopping, we recommend that your initial supermarket shop is done at home and that you bring what you need for the first few days, to help you avoid busy supermarkets and local shortages. This also means you can relax into your holiday as soon as you arrive.

Fresh and locally sourced food boxes can be delivered straight to your door. We recommend The Cornish Food Box Company; they deliver to St Ives and have a fantastic selection of great Cornish produce. Save £5 on any order over £50 by using the code CORNRIVIERA.

Food take-aways. Many restaurants, pubs, and cafes across Cornwall have adapted their service so you can take away your favourite choices from the menu so you can fine dine at home. It might also be a good idea to do a little research now and pre-order.

Please plan ahead.  If you do wish to explore the area, it is now extremely important to plan ahead to avoid disappointment.  This means that you’ll need to pre-book most popular attractions and restaurants.  Put simply, you will need to do more research, planning and pre-booking for your stay or day out. We suggest avoiding the usual hot spots where possible.  For government advice, click here.

Covid-19 advice. If  any of the members of your party display signs of the COVID-19 virus while staying in St Ives, you should inform Cornish Riviera Holidays immediately and self-isolate to minimise any risk of transmission and you should request a test. If you are confirmed to have COVID-19, you should return home if you can. If you cannot return home because you are not well enough to travel or do not have the means to arrange transport, your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow Government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.

Items to bring with you. Here are some items that you might not have considered bringing with you before Covid-19 that would be useful to bring now.

 - Face masks - useful if you are visiting any popular tourist attractions, where the volume of people might make it difficult to social distance. Fabric masks should be washed each day so you may need to think about packing a few if you are planning regular days out.

 - Disposable gloves - if you need to top the car up with fuel or use an electric vehicle charger en-route.

 - Hand sanitiser - for when out and about, where it may not be possible to wash your hands.

 - Handwash

 - Disinfectant wipes

 - First aid kit - including Paracetamol and a thermometer.

 -  Picnic blanket

 -  Tea towels - you may want to consider bringing your own tea towels. If the cottage doesn’t provide towels, you’ll need to bring these too.

 - Oven gloves

 -  Clothes detergent - you may want to wash items such as your face masks frequently whilst away.

 -  Bin bags - although the property owner will leave you bin bags, they will not necessarily know how much rubbish you will accumulate during your stay, so best to be on the safe side.

 -  Pets - if the holiday home is pet friendly and you are bringing your dog along, please remember to bring the bed, blankets and towels as well as their food and water bowls.

Check-in times. Please can you make sure that you don’t arrive early, and depart on time – this is so that there is time for everything to settle after the cleaner has been. We have adjusted these times in order to make sure that the extra cleaning can take place to make the cottage safe for you.

Whilst you are here

If you, or any of your party become ill or display any symptoms of Covid-19 or receive a track and trace alert while you are at the property, you should let us know straight away. This will allow us to liaise with the property owner.

The dishwasher - Where practical and possible use the dishwasher on an intensive cycle.

Cushions and soft furnishings - Items such as cushions and soft furnishings that would normally be available at the property may have been removed for your safety.

Waste and bins - Ensure all rubbish (including left over food) and recycling is disposed of properly in secured bags and left in the location advised in the info pack.

Returning to the property after a day out - Wash your hands for 20 seconds – every time you come back to the property.

Photo by Malcolm Lightbody
Photo by Simon Godfrey

Before you return home

We respectfully ask that on departure, guests kindly remove all their own bed linen and towels and bag this up ready for collection by the linen company - but leave the mattress and pillow protectors in place as the cleaners will attend to these. Please leave windows open where possible to allow fresh air to circulate before the housekeepers arrive. Please ensure your accommodation is left in good order, all kitchen items are washed and dried, fridge and food cupboards are emptied and that all refuse and recycling has been placed in the appropriate wheelie bins. We thank you for your understanding and cooperation in the interest of hygiene and safety.

Please return the keys to the same key safe on time and not forgetting to scramble the code.

Before leaving, can you please double check that you have all your personal belongings before you leave, as we will be unable to return lost items this season.

Any further departure details will be in the Info Packs in the properties and we would advise all guests to take a quick look on arrival. We thank you for your understanding and cooperation in the interest of hygiene and safety for all concerned.