• Pre-arrival Information

    Photo by Spiritual Angels

    Pre-arrival information

    We look forward to welcoming you to St Ives,  here are some handy recommendations for your holiday.

    Arrival and departure

    From 5th January 2022, our check in time is 4 pm and check out is 10 am. Keys will be accessible from key safes,  Full details of these check-in arrangements will be sent to you on your final balance email when you have paid in full.

    Photo by Simon Godfrey

    Whilst you are here

    If you, or any of your party become ill or display any symptoms of Covid-19 or receive a track and trace alert while you are at the property, you should let us know straight away. This will allow us to liaise with the property owner.

    The dishwasher - Where practical and possible use the dishwasher on an intensive cycle.

    Waste and bins - Ensure all rubbish (including left over food) and recycling is disposed of properly in secured bags and left in the location advised in the info pack.

    Photo by Malcolm Lightbody
    Photo by Simon Godfrey

    Before you return home

    We respectfully ask that on departure, guests kindly remove all their own bed linen and towels and bag this up ready for collection by the linen company - but leave the mattress and pillow protectors in place as the cleaners will attend to these.  Please ensure your accommodation is left in good order, all kitchen items are washed and dried, fridge and food cupboards are emptied and that all refuse and recycling has been placed in the appropriate wheelie bins. 

    Please return the keys to the same key safe on time and not forgetting to scramble the code.

    Before leaving, can you please double check that you have all your personal belongings before you leave.

    Any further departure details will be in the Info Packs in the properties and we would advise all guests to take a quick look on arrival.