Frequently Asked Questions

Frequently asked questions

 Due to Covid-19 our check in and out times have changed for the 2020 season, please see our Covid-19 page for the latest information and the Pre-arrival information page.

Our office opening hours are Monday to Friday 9 am to 1 pm and 2 pm to 5 pm and Saturday 9 am to 11 am and 4 pm to 5 pm.

We are closed on Sundays and most bank holidays.

Cornish Riviera Holidays accept the following methods of payment:

  • Debit and Credit card payments
  • Cheque
  • Bank transfer

Keys can be collected from the property key safe from 4pm on the day of arrival. 
If the property does not come with parking (many don't), please visit our page regarding 'Parking' for further advice.
Yes, you can arrange for a taxi to pick you up and collect the key from us, please note that keys won't be available until 4 pm. Your taxi company may charge a small fee for collecting the keys from our office.

Here is a list of taxi companies in St Ives that may be able to help:

  • DJ Cars - 01736 796633
  • Ace Cars - 01736 797799
  • A1 Cars - 01736 797700

St Ives Library & Information Service (Gabriel Street, TR26 2LS) will take your luggage during their opening hours, they do charge a small fee for this. As our office is really small, we are unable to store any luggage.

We have a variety of dog-friendly properties in St Ives. Dogs should not be allowed on any furnishings or be left unattended in the property and must have their own dog bed. There is a £20 charge per dog per week. Please supervise your dog(s) when out in the property's garden.
All properties must be vacated by 10 am on the departure day and keys should be returned to the property key safe. We are afraid that this cannot be extended as properties must then be prepared for the next visitors.

Where parking is provided with the property or hired through us, this must also be vacated by 9am.

Cornish Riviera Holidays is a customer focused company and an information pack can be found in each property. However, if you have a problem whilst you are staying with us and require assistance, call into our office or ring us on 01736 797891.

If the office is closed please contact the emergency out of hours telephone number which is in the property information pack or in the office window.

The sleeping capacity of each property is clearly stated on our website and in our brochure and maximum occupancy should not be exceeded.
No, all our properties now provide bed linen and all beds will be fully made up ready for your arrival.
No, electricity and gas are included in the rental.
In the town, there are 3 Co-Ops dotted around St Ives and generally open early until 10 pm.

Norway Stores (on Back Road West) is often open until 9 pm in Summer. There are also a variety of small independent shops that sell essentials and locally grown food, for example, the Allotment Deli on Fore Street.

There is also a Tesco supermarket in Carbis Bay. Tesco is open Monday to Saturday 8 am until 8 pm and on Sunday 10 am to 4 pm.

Bank holidays may affect the opening hours mentioned above.

You can organise to have your food shopping delivered to your accommodation however, you will need to be present to accept the delivery. The postcode for the property is advertised on our website. The main supermarkets do deliver in St Ives, including Tesco, Sainsbury's and ASDA.

The most common reason for emails not being received is aggressive spam and junk filters that are in place. To overcome this we always recommend that you save 'info [at]' to your address book and 'safe sender's list' if applicable. If you are unable to find the email in your junk folder, please do contact us again and we will forward you a copy.
Our cancellation policy is detailed on point 6 in our 'Conditions of booking'