Frequently asked questions
Due to Covid-19 our check in and out times have changed for the 2020 season, please see our Covid-19 page for the latest information and the Pre-arrival information page.
We are closed on Sundays and most bank holidays.
- Debit and Credit card payments
- Bank transfer
Here is a list of taxi companies in St Ives that may be able to help:
- DJ Cars - 01736 796633
- Ace Cars - 01736 797799
- A1 Cars - 01736 797700
St Ives Library & Information Service (Gabriel Street, TR26 2LS) will take your luggage during their opening hours, they do charge a small fee for this. As our office is really small, we are unable to store any luggage.
Where parking is provided with the property or hired through us, this must also be vacated by 9am.
If the office is closed please contact the emergency out of hours telephone number which is in the property information pack or in the office window.
Norway Stores (on Back Road West) is often open until 9 pm in Summer. There are also a variety of small independent shops that sell essentials and locally grown food, for example, the Allotment Deli on Fore Street.
There is also a Tesco supermarket in Carbis Bay. Tesco is open Monday to Saturday 8 am until 8 pm and on Sunday 10 am to 4 pm.
Bank holidays may affect the opening hours mentioned above.
You can organise to have your food shopping delivered to your accommodation however, you will need to be present to accept the delivery. The postcode for the property is advertised on our website. The main supermarkets do deliver in St Ives, including Tesco, Sainsbury's and ASDA.