Covid-19 (Coronavirus) - Latest Information
Last updated 24th March 2020
On Monday 23rd March, the Prime Minister took the unprecedented step of advising everyone to stay at home for at least the next three weeks in a bid to slow down the spread of Covid-19. Indeed, it may even be extended further as needed. We have, therefore, made the decision to not accept bookings with a start date before 5th June 2020.
Can I change my booking to another date?
We are allowing guests to change the dates of their holiday in the same property in the same year without penalty, subject to availability and any rental difference. We are afraid that we are unable to move your booking to another property unless it were owned by the same owner. We are also unable to move bookings to next year.
Can I make a booking with you?
If your booking is for after 5th June 2020, we would be happy for you to do so. However, due to the exceptionally high volume of work at the moment, we may not be able to respond to you as quickly as we would like. Bear with us as we will get back to you as soon as we can!
Can I speak to somebody about my holiday/property?
We would prefer it if you could please email us on email@example.com instead. We are, in the main, working from home and will be working through the emails in the order received. As you can imagine, we are extremely busy trying to help all of our guests so your patience is appreciated. We will get back to you!
I’m due to arrive within the next three weeks, what should I do?
We are prioritising the most imminent arrivals first and will be in touch as soon as we can. However, please email us at firstname.lastname@example.org to amend your holiday dates to a later date, penalty free.