Covid-19 (Coronavirus) - Latest Information
Last updated 14th September 2020
On Monday 23rd March, the Prime Minister took the unprecedented step of advising everyone to stay at home for at least three weeks in a bid to slow down the spread of Covid-19.
On Sunday 10th May, it was announced that the restrictions forbidding staying outside your primary residence were extended until 4th July 2020, at the earliest. We have, therefore, made the decision to not accept bookings with a start date before 4th July 2020.
On Tuesday 23rd June, it was announced that we are now able to once again welcome guests to St Ives.
On Monday 14th September, the government introduced "The Rule of Six". Please check the government guidelines before booking to make sure your party is allowed to stay together. If you have already booked, please contact our office on email@example.com if your booking includes 6 or more people and and consists of more than 1 household’
The latest government guidance about local UK lockdowns can be found, here.
Can I make a booking with you?
Yes, provided your booking follows the latest government Covid-19 safety advice (social distancing and local UK lockdowns).
If Covid-19 restrictions, mean that your holiday is not allowed to take place, you should contact us by email to firstname.lastname@example.org.
It is the responsibility of the guests that the latest government rules are followed:
What are your current office opening hours?
The office is usually open Monday to Friday 9 am to 5 pm and closed for lunch between 1 pm and 2 pm. On Saturday the office will be open 9 am to 11 am and 5 pm to 7 pm.
What happens if I book and then the holiday dates fall within an extension of the restricted period?
If this happens, you will need to contact us on email@example.com.
It is the responsibility of the guests that all government rules are followed:
If your party is not allowed to travel or meet with each other safely then you must notify us as soon as possible and before travelling down.
Can I cancel or amend my holiday dates?
If you choose to cancel your holiday or change your holiday dates, normal cancellation terms would apply. This includes any bookings that have already been moved to a later date.
If however, Covid-19 restrictions prevent you from taking your holiday, please contact us at your earliest opportunity at firstname.lastname@example.org to discuss your options.
What extra precautions are you taking for my stay?
From 4th July onwards, we are following industry guidelines and, like most other agencies, we are temporarily introducing new 5pm check-in and 9am check-out times. Keys will be accessible from key safes, most of which will be placed at the property itself. Full details of these check-in arrangements will be sent to you on the Tuesday prior to your arrival.
We have prepared a guide for you to read before your arrival. This includes information on the extra steps we have taken to make sure the property is ready for you and advice on how you can prepare for your holiday. To read our guide, click here.