Covid-19 (Coronavirus) - Latest Information
Last updated 14th September 2020
On Monday 23rd March, the Prime Minister took the unprecedented step of advising everyone to stay at home for at least three weeks in a bid to slow down the spread of Covid-19.
On Sunday 10th May, it was announced that the restrictions forbidding staying outside your primary residence were extended until 4th July 2020, at the earliest. We have, therefore, made the decision to not accept bookings with a start date before 4th July 2020.
On Tuesday 23rd June, it was announced that we are now able to once again welcome guests to St Ives.
On Monday 14th September, the government introduced "The Rule of Six". Please check the government guidelines before booking to make sure your party is allowed to stay together. If you have already booked, please contact our office on email@example.com if your booking includes 6 or more people and and consists of more than 1 household’
The latest government guidance about local UK lockdowns can be found here:
Can I make a booking with you?
Yes, provided your booking follows the latest government Covid-19 safety advice (social distancing and local UK lockdowns).
If Covid-19 restrictions, mean that your holiday is not allowed to take place, you should contact us by email to firstname.lastname@example.org.
It is the responsibility of the guests that the latest government rules are followed:
What are your current office opening hours?
The office is temporarily closed due to essential repairs following storm damage and we are working from home. Please email email@example.com with your queries.
The office is usually open Monday to Friday 9 am to 5 pm and closed for lunch between 1 pm and 2 pm. On Saturday the office will be open 9 am to 11 am and 5 pm to 7 pm.
What happens if I book and then the holiday dates fall within an extension of the restricted period?
If this happens, you will need to contact us on firstname.lastname@example.org.
It is the responsibility of the guests that all government rules are followed:
If your party is not allowed to travel or meet with each other safely then you must notify us as soon as possible and before travelling down.
Can I cancel or amend my holiday dates?
If you choose to cancel your holiday or change your holiday dates, normal cancellation terms would apply. This includes any bookings that have already been moved to a later date.
If however, Covid-19 restrictions prevent you from taking your holiday, please contact us at your earliest opportunity at email@example.com to discuss your options.
What extra precautions are you taking for my stay?
From 4th July onwards, we are following industry guidelines and, like most other agencies, we are temporarily introducing new 5pm check-in and 9am check-out times. Keys will be accessible from key safes, most of which will be placed at the property itself. Full details of these check-in arrangements will be sent to you the week prior to your arrival.
We have prepared a guide for you to read before your arrival. This includes information on the extra steps we have taken to make sure the property is ready for you and advice on how you can prepare for your holiday. To read our guide, click here.
Has anything changed in St Ives Town Centre?
St Ives now has a St Ives Town Emergency Safety Plan which was introduced on, 29th June 2020. Please follow this link for more information St Ives Town Emergency Plan. For a handy leaflet produced by the Visit St Ives Information Centre about the changes.
Briefly, the current plan will introduce new traffic restrictions which will restrict entry to all traffic to the Harbour and Downalong areas between the hours of 11am and 4pm every day. There will be exceptions but these will unfortunately not include holidaymakers off-loading luggage or supermarket delivery vans within those hours, for example. There will also be a pedestrian keep-left system in place along the Harbour, Wharf Road and Fore Street. There will, of course, also be limited access to shops and restaurants etc in St Ives because of social distancing. The aim with all of the above is to allow enough space for all of us to enjoy the town safely and responsibly.