Covid-19 (Coronavirus) - Latest Information
Last updated 20th April 2021
On Monday 23rd March, the Prime Minister took the unprecedented step of advising everyone to stay at home for at least three weeks in a bid to slow down the spread of Covid-19.
On Sunday 10th May, it was announced that the restrictions forbidding staying outside your primary residence were extended until 4th July 2020, at the earliest. We, therefore, made the decision to not accept bookings with a start date before 4th July 2020.
On Monday 14th September, the government introduced "The Rule of Six".
On 5th November, the Prime Minister announced a lockdown affecting England where guests were unable to stay overnight in holiday accommodation. This lockdown finished on 2nd December.
On Thursday 26th November the Prime Minister announced the strengthened three tier system which came into effect from 2nd December. At the same time it was announced that ‘Christmas bubbles’ of up to 3 households, regardless of the tier their local area was in, were allowed to meet between 23rd December and 27th December.
On 5th January 2021 a new national lockdown commenced.
On 22th February 'The roadmap out of lockdown' was published which confirmed that not before 12th April, 'self-contained accommodation such as campsites and holiday lets, where indoor facilities are not shared with other households, can reopen.' It is the responsibility of the guests that the latest government rules are followed.
The latest government guidance about local UK lockdowns can be found here.
The latest Welsh government guidance about travelling to England to stay can be found here
The latest Scottish government guidance about travelling to England to stay can be found here.
Can I make a booking with you?
Yes, provided your booking follows the latest government Covid-19 safety advice (social distancing and local UK lockdowns).
Holidays starting between 12th April – 16th May (individual households only)
Holidays starting between 17th May – 20th June (up to two households)
Holidays starting on or after 21st June (no restrictions on the number of households)
It is the responsibility of the guests that the latest government rules are followed.
What are your current office opening hours?
The office is usually open Monday to Friday 9 am to 5 pm and closed for lunch between 1 pm and 2 pm. On Saturday the office will be open 9 am to 11 am and 3 pm to 5 pm. We will be closed on public holidays.
What happens if I book and then the holiday dates fall within a travel restricted period?
If you are forced to cancel your holiday due to government restrictions in your area, we would offer to move your holiday to the same property later in 2021 or 2022 without penalty, subject to availability and any rental difference. If this were not possible we would offer you a full refund minus the £25 booking fee, subject to 14 days notice of cancellation. Within 14 days of your arrival date, our standard cancellation policy will apply.
If there was another national lockdown or we were unable to host guests, we would offer to move your holiday to the same property later in 2021 or 2022 without penalty, subject to availability and any rental difference. If this were not possible we would offer you a full refund minus the £25 booking fee.
If you were unable to travel because you or someone in your party were diagnosed with Covid-19 within 14 days of your arrival date or if you or a member of your party is quarantined or has been asked to self-isolate our standard cancellation policy will apply.
It is the responsibility of the guests that all government rules are followed:
If your party is not allowed to travel or meet with each other safely then you must notify us as soon as possible and before travelling down.
Can I cancel or amend my holiday dates?
If you choose to cancel your holiday or change your holiday dates, normal cancellation terms would apply. This includes any bookings that have already been moved to a later date.
What extra precautions are you taking for my stay?
From 4th July 2020 onwards, we have been fully following industry guidelines and, like most other agencies, we introduced new 5pm check-in and 9am check-out times. Keys will be accessible from key safes, most of which will be placed at the property itself. Full details of these check-in arrangements will be sent to you on the Tuesday prior to your arrival.
We have prepared a guide for you to read before your arrival. This includes information on the extra steps we have taken to make sure the property is ready for you and advice on how you can prepare for your holiday. To read our guide, click here.