Covid-19 (Coronavirus) - Latest Information
Last updated 20th January 2021
On Monday 23rd March, the Prime Minister took the unprecedented step of advising everyone to stay at home for at least three weeks in a bid to slow down the spread of Covid-19.
On Sunday 10th May, it was announced that the restrictions forbidding staying outside your primary residence were extended until 4th July 2020, at the earliest. We have, therefore, made the decision to not accept bookings with a start date before 4th July 2020.
On Tuesday 23rd June, it was announced that we are now able to once again welcome guests to St Ives.
On Monday 14th September, the government introduced "The Rule of Six". Please check the government guidelines before booking to make sure your party is allowed to stay together. If you have already booked, please contact our office on email@example.com if your booking includes 6 or more people and and consists of more than 1 household’
On 5th November, the Prime minister announced a lockdown affecting England where guests were unable to stay overnight in holiday accommodation. This lockdown finished on 2nd December.
On Thursday 26th November the Prime Minister announced the strengthened three tier system which comes into effect from 2nd December. At the same time it was announced that ‘Christmas bubbles’ of up to 3 households, regardless of the tier their local area is in, are allowed to meet between 23rd December and 27th December. This does mean that you can travel outside your area and stay overnight in accommodation between these dates.
On 5th January 2021 a new national lockdown commenced. This lockdown is being reviewed on 15th February. We are therefore unable to accept bookings with a start date before then.
The latest government guidance about local UK lockdowns can be found here.
Can I make a booking with you?
Yes, provided your booking follows the latest government Covid-19 safety advice (social distancing and local UK lockdowns).
It is the responsibility of the guests that the latest government rules are followed.
What are your current office opening hours?
The office is usually open Monday to Friday 9 am to 5 pm and closed for lunch between 1 pm and 2 pm. On Saturday the office will be open 9 am to 11 am and 3 pm to 5 pm. We will be closed on public holidays.
We are currently operating reduced hours and are mostly working from home. Please email us with your enquiries or leave a phone message as these are being picked up daily.
What happens if I book and then the holiday dates fall within a travel restricted period?
If you are forced to cancel your holiday due to government restrictions in your area, we would offer to move your holiday to the same property later in 2021 or 2022 without penalty, subject to availability and any rental difference.
If this were not possible and you decided to cancel your holiday, we would re-advertise the property and if we were successful in re-letting the property, we would refund the rental that you had paid minus the £25 booking fee.
If there was another national lockdown or we were unable to host guests, we would offer to move your holiday to the same property later in 2021 or 2022 without penalty, subject to availability and any rental difference.
If this were not possible we would offer you a full refund minus the £25 booking fee.
It is the responsibility of the guests that all government rules are followed:
If your party is not allowed to travel or meet with each other safely then you must notify us as soon as possible and before travelling down.
Can I cancel or amend my holiday dates?
If you choose to cancel your holiday or change your holiday dates, normal cancellation terms would apply. This includes any bookings that have already been moved to a later date.
If however, Covid-19 restrictions prevent you from taking your holiday, please contact us at your earliest opportunity at firstname.lastname@example.org to discuss your options.
What extra precautions are you taking for my stay?
From 4th July 2020 onwards, we are following industry guidelines and, like most other agencies, we have temporarily introduced new 5pm check-in and 9am check-out times. Keys will be accessible from key safes, most of which will be placed at the property itself. Full details of these check-in arrangements will be sent to you on the Tuesday prior to your arrival.
We have prepared a guide for you to read before your arrival. This includes information on the extra steps we have taken to make sure the property is ready for you and advice on how you can prepare for your holiday. To read our guide, click here.