Cornish Riviera Holidays
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Cornish Riviera Holidays

Pre-arrival information

The good news is that you’re now able to visit St Ives from the 4th July, for those much anticipated holidays and short breaks. We are looking forward to welcoming you back, but due to the coronavirus some things are going to be different and we need to explain the steps we have taken to prepare your property, as well as some handy recommendations on keeping safe whilst on holiday.

 Extra property precautions

From 4th July onwards, we are following industry guidelines and, like most other agencies, we are temporarily introducing new 5pm check-in and 9am check-out times.  This will give our housekeepers plenty of time to be extra vigilant and carry out the stringent two part cleaning process required in accordance with the industry guidelines.

The look of your holiday property will also be somewhat different.  In accordance with the new industry guidelines, all shared, high-touch items will have been removed including but not restricted to books, DVDs, toys, throws, scatter cushions, ornaments and non-essential kitchen equipment.

 Useful tips on how to prepare before you travel

Food shopping, we recommend that your initial supermarket shop is done at home and that you bring what you need for the first few days, to help you avoid busy supermarkets and local shortages. This also means you can relax into your holiday as soon as you arrive.

Fresh and locally sourced food boxes can be delivered straight to your door. We recommend The Cornish Food Box Company; they deliver to St Ivesl and have a fantastic selection of great Cornish produce. Save £5 on any order over £50 by using the code CORNRIVIERA.

Food take-aways. Many restaurants, pubs, and cafes across Cornwall have adapted their service so you can take away your favourite choices from the menu so you can fine dine at home. It might also be a good idea to do a little research now and pre-order.

Please plan ahead.  If you do wish to explore the area, it is now extremely important to plan ahead to avoid disappointment.  This means that you’ll need to pre-book most popular attractions and restaurants.  Put simply, you will need to do more research, planning and pre-booking for your stay or day out. We suggest avoiding the usual hot spots where possible.  For government advice, click here.

Covid-19 advice. If  any of the members of your party display signs of the COVID-19 virus while staying in St Ives, you should inform Cornish Riviera Holidays immediately and self-isolate to minimise any risk of transmission and you should request a test. If you are confirmed to have COVID-19, you should return home if you can. If you cannot return home because you are not well enough to travel or do not have the means to arrange transport, your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow Government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.

 Before you return home

We respectfully ask that on departure, guests kindly remove all their own bed linen and towels and bag this up ready for collection by the linen company - but leave the mattress and pillow protectors in place as the cleaners will attend to these. Please leave windows open where possible to allow fresh air to circulate before the housekeepers arrive. Please ensure your accommodation is left in good order, all kitchen items are washed and dried, fridge and food cupboards are emptied and that all refuse and recycling has been placed in the appropriate wheelie bins. We thank you for your understanding and cooperation in the interest of hygiene and safety.

Please return both sets of keys to the appropriate key safe on time and not forgetting to scramble the code.

Before leaving, can you please double check that you have all your personal belongings before you leave, as we will be unable to return lost items this season.

Any further departure details will be in the Info Packs in the properties and we would advise all guests to take a quick look on arrival. We thank you for your understanding and cooperation in the interest of hygiene and safety for all concerned.

01736 797891

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