Frequently Asked Questions

 

What are your office opening hours?
Where do I pick up my keys? When can I get my keys?
Where can I park my car?
I am arriving by train/coach, can I arrange for a taxi to pick me up? Where can I leave my luggage?
Can I bring my dog?
What time do I have to leave the property?
What happens if I have a problem whilst staying in one of your properties?
Does my property have any extra sleeping capacity?
Do we need to bring our own bed linen?
Do I have to pay extra for electricity/gas?
Where is the nearest supermarket? Can I organise to have my food shopping delivered to the property?
I have not received my confirmation email from you, why?
What is your cancellation policy?


What are your office opening hours?

 

Our office opening hours are Monday to Friday 9 am to 1 pm and 2 pm to 5 pm and Saturday 9 am to 11 am and 3 pm to 5 pm.

Additionally, from 20th July to 24th August 2019 we are open on Saturdays until 7 pm.

We are closed on Sundays and most bank holidays.

 

Where do I pick up my keys? When can I get my keys?

 

Keys can be collected from our office at Westcotts Quay, St Ives TR26 2DY from 3 pm on the day of arrival Monday to Saturday. See below for Sunday arrivals.

 

If you are going to arrive after 5 pm (or 7 pm on Saturdays from 21st July to 25th August 2018) or on a Sunday, please telephone the office before we close our office (01736 797891) and a security box will be allocated to you.

 

Where can I park my car?

 

If the property does not come with parking (many don't), please visit our page regarding 'Parking' for further advice.

 

I am arriving by train/coach, can I arrange for a taxi to pick me up? Where can I leave my luggage?

 

Yes, you can arrange for a taxi to pick you up and collect the key from us, please note that keys won't be available until 3 pm. Your taxi company may charge a small fee for collecting the keys from our office.

 

Here is a list of taxi companies in St Ives that may be able to help:

 

  • DJ Cars - 01736 796633
  • Ace Cars  - 01736  797799
  • A1 Cars - 01736 797700

 

Where can I leave my luggage?

 

Visit St Ives Information Centre (based in The Guildhall, Street an Pol, TR26 2DY) will take your luggage during their opening hours, they do charge a small fee for this.  As our office is really small, we are unable to store any luggage.

 

Can I bring my dog?

 

We have a variety of dog-friendly properties in St Ives.   Dogs should not be allowed on any furnishings or be left unattended in the property and must have their own dog bed. There is a £20 charge per dog per week.

 

What time do I have to leave the property?

 

All properties must be vacated by 10 am on the departure day and keys should be returned to our office. We are afraid that this cannot be extended as properties must then be prepared for the next visitors.  If the office is closed when you leave, you can post the keys through our letterbox.

 

Where parking is provided with the property or hired through us, this must also be vacated by 10 am.

 

What happens if I have a problem whilst staying in one of your properties?

 

Cornish Riviera Holidays is a customer focused company and an information pack can be found in each property.  However, if you have a problem whilst you are staying with us and require assistance, call into our office or ring us on 01736 797891.

If the office is closed please contact the emergency out of hours telephone number which is in the property information pack.

 

Does my property have any extra sleeping capacity?

 

The sleeping capacity of each property is clearly stated on our website and in our brochure and maximum occupancy should not be exceeded.

 

Do we need to bring our own bed linen?

 

No, all our properties now provide bed linen and all beds will be fully made up ready for your arrival.

 

Do I have to pay extra for electricity/gas?

 

No, electricity and gas are included in the rental.

 

Where is the nearest supermarket? Can I organise to have my food shopping delivered to the property?

 

In the town, there are 3 Co-Ops dotted around St Ives and generally open early until 10 pm.

Norway Stores (on Back Road West) is often open until 9 pm in Summer. There are also a variety of small independent shops that sell essentials and locally grown food, for example, the Fore Street Deli.

There is also a Tesco supermarket in Carbis Bay. Tesco is open Monday to Saturday 8 am until 8 pm and on Sunday 10 am to 4 pm.

 

You can organise to have your food shopping delivered to your accommodation however, you will need to be present to accept the delivery. The postcode for the property is advertised on our website. The main supermarkets do deliver in St Ives, including Tesco, Sainsbury's and ASDA.

 

I have not received my confirmation email from you, why?

 

The most common reason for emails not being received is aggressive spam and junk filters that are in place. To overcome this we always recommend that you save 'info@cornishrivieraholidays.co.uk' to your address book and 'safe sender's list' if applicable. If you are unable to find the email in your junk folder, please do contact us again and we will forward you a copy.

 

What is your cancellation policy?

 

Our cancellation policy is detailed on point 6 in our 'Conditions of booking'

01736 797891